SHIPPING, RETURNS & REFUNDS

At ConfidenceInMee, we want your shopping experience to feel just as good as wearing your ConfidenceInMee pieces. Please review the following policies carefully before placing your order.

SHIPPING & ORDER PROCESSING

Processing Time

Orders are processed and prepared for shipment within 7–10 business days after your order is successfully placed, unless otherwise stated on the product page.

Business days are Monday through Friday and exclude weekends and federal holidays.

Please note that processing time is separate from carrier transit time. Once your order has been shipped, delivery time will depend on the shipping method selected and the carrier.

During new releases, limited drops, holidays, high-volume sales periods, or other special circumstances, processing may take longer. If we are unable to ship your order within the timeframe provided at the time of purchase, we will contact you with updated information and any available options.

TRACKING INFORMATION

Once your order has been prepared for shipment, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the carrier to scan and update your tracking information after your shipping label has been created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Name

• Street address and apartment/unit number

• City, state, and ZIP code

• Email address

• Contact information

Once an order has been placed, changes to shipping information cannot be guaranteed.

If you notice an error, contact sales@confidenceinmee.com as soon as possible. We will make every reasonable effort to assist you if your order has not yet entered processing or shipment, but we cannot guarantee that changes can be made.

ConfidenceInMee is not responsible for delivery issues resulting from incorrect or incomplete shipping information supplied by the customer.

If an order is returned to us because of an incorrect or undeliverable address, we will contact you. Additional shipping charges may apply if you request that the package be reshipped.

LOST, MISSING OR DELAYED PACKAGES

Once your order ships, delivery is handled by the shipping carrier.

Carrier delays may occasionally occur due to weather, service disruptions, holidays, or other circumstances outside of our control.

If your tracking information has not updated for an extended period, or your package appears to be lost, please contact sales@confidenceinmee.com so that we can review the shipment and, when appropriate, assist with a carrier inquiry or claim.

If tracking shows that your package was delivered but you cannot locate it, please first check:

• Around the delivery location

• With household members

• With neighbors or building staff

• With the shipping carrier

You may then contact us for additional assistance.

Each missing-package situation will be reviewed based on the tracking information and circumstances of the shipment.

RETURNS

We hope you love your ConfidenceInMee purchase. If something isn't right, eligible items may be returned according to the guidelines below.

RETURN REQUEST WINDOW

To request a return, contact us at sales@confidenceinmee.com within 5 business days of confirmed delivery.

Please include:

Your name
Order number
Item(s) you would like to return
Reason for the return

Returns sent without prior authorization may not be accepted.

Once your return is approved, return instructions will be provided. Approved returns must be shipped within 7 calendar days of return authorization.

RETURN CONDITION

To qualify for a return, merchandise must be:

Unworn
Unwashed
Unused
Unaltered
In its original condition
Returned with original tags and/or packaging, when applicable

Items must also be free from stains, makeup, deodorant marks, fragrances, smoke, pet hair, or other signs of wear or use.

ConfidenceInMee reserves the right to decline a return that does not meet these conditions.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

The wrong item was sent,
The wrong size or color was sent due to our error, or
The merchandise arrived damaged or defective.

We strongly recommend using a trackable shipping method when returning merchandise.

ConfidenceInMee is not responsible for return packages that are lost or damaged while being shipped back to us.

Original shipping charges are non-refundable unless the return is the result of an error by ConfidenceInMee.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully inspect orders before shipment, but if your merchandise arrives damaged, defective, or incorrect, please contact sales@confidenceinmee.com within 7 business days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and affected area
Photographs of the packaging when relevant

Once reviewed, we will provide instructions and determine the appropriate replacement, refund, or other resolution.

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

REFUNDS

Once your return is received and inspected, you will be notified regarding the status of your refund.

Approved refunds will be issued to the original form of payment.

Please allow approximately 7–10 business days after we receive and approve your return for the refund to be processed by ConfidenceInMee.

After a refund is issued, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution.

Shipping charges are not refundable unless otherwise stated or the return resulted from an error by ConfidenceInMee.

EXCHANGES

We do not currently offer direct exchanges.

If you need a different size, color, or item, please request a return for the eligible merchandise and place a new order for the item you would like.

This helps ensure that available inventory is not held while a return is in transit.

FINAL SALE & NON-RETURNABLE ITEMS

The following items may not be returned or exchanged unless they arrive damaged, defective, or incorrect:

Items clearly marked Final Sale
Personalized or customized merchandise
Gift cards
Clearance merchandise specifically marked Final Sale
Select limited-edition merchandise specifically identified as Final Sale before purchase

The return eligibility of an item will be disclosed on the applicable product page when additional restrictions apply.

Using a promotional or discount code does not automatically make an otherwise returnable item final sale.

ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to request a cancellation, contact sales@confidenceinmee.com immediately with your order number.

Cancellation requests are not guaranteed once an order has entered processing, production, fulfillment, or shipment.

If ConfidenceInMee is unable to fulfill an order, the customer will be notified and any applicable refund will be issued.

SIZING

Please review the sizing information provided on each product page before placing your order.

Sizing and fit may vary depending on the garment or style. When available, product descriptions will provide additional fit recommendations.

Questions regarding sizing may be sent to sales@confidenceinmee.com before purchase.

QUESTIONS ABOUT YOUR ORDER

We're happy to help.

For questions regarding shipping, returns, refunds, or your order, contact:

sales@confidenceinmee.com

Please include your order number when contacting us so that we can assist you as efficiently as possible.

Thank you for shopping ConfidenceInMee.

Wear your confidence. You were Made to Be Seen.